Frequently Asked Questions If you have more questions, please don’t hesitate to contact us.

How do I contact customer service?
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To get in touch with our customer service team, simply use our contact page, or send us an email atand we will respond as soon as possible.

Do you offer a money back guarantee?
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We are confident you will love your Theonia products, which is why we offer a 60-day Money Back Guarantee on all purchases. If you are not 100% satisfied with your order, we will provide you with a full refund. No questions asked.

We'll simply ask you to return the remaining bottles back to us, and we'll refund you for the entire order.

Where are Theonia’s products made?
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All of our products are proudly made in the UK and Europe.

Do you offer international shipping?
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We are currently only shipping across the UK and EU.

How do I track my order?
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To find out the status of your order, get in touch with our customer service team, simply use our contact page, or send us an email atand we will respond as soon as possible.

What are your processing and delivery times? 
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1-2 day processing time and 3-5 day shipping time.